|
While you are here sign up for
our free, occasional newsletter. We'll have
a brief grammar lesson and lots of humorous word usage.
Not ready yet? Use 'Ctrl D' to
bookmark this site so you can return when you're ready.
| |
Steps in the
process:
-
Determine the
level of editing you require Services
-
Estimate
your
cost
-
Format
your manuscript
-
Complete Order form
and send document with half of total fee Payment
-
Receive Order Acceptance, or
cancel, if necessary Cancellation
-
Work begins
-
Receive notice
of Completion
-
Submit balance
of fee
-
Receive your
document
And some other
things you should know about:
Return
postage
Turn-around
time
Rush jobs
Confidentiality
Guarantee
This is our basic
process:
We ask you to
determine the level of service you require and to estimate your costs. We find
this saves time because when we receive your order, if your estimate is correct,
we can immediately begin work. We acknowledge your order with an Order Acceptance, confirming your estimate or noting any changes or differences
we've found. If our price varies more than 20% from your estimate, you have the
opportunity to cancel your order. A notice is sent when work is completed,
at which time we ask for the balance of the fee. Your document is then
returned to you. There is more detail in the links below.
Still confused? We
will do a free evaluation on your document at your request. Just fill out the Order form
with 'free evaluation' checked and attach your document. We'll respond with
level of service needed and fee.
If you have any
questions at any time, feel free to email or call us. We'll respond immediately.
Estimate your price by determining your level of service (Services)
and then see our How to
Estimate Your Cost page. On receipt of your order, American Proofreading
will confirm your estimate with an emailed Order Acceptance message or email
you with the newly calculated cost and the reason for the change.
American Proofreading
accepts payment in US Dollars via credit card
(Visa/MasterCard), check, money order, certified check, or international money
order.
Credit card payments are accepted through PayPal, a secured server. Check or
money orders are accepted by mail and should be made out to American Proofreading.
We request that you include a deposit of 50% of the total estimated fee when
you submit your document. (To see how to calculate our fee, visit our How
to Estimate Your Cost page.) We will respond to you with an Order Acceptance
message confirming type of service, total word count, completion
date, total fee, receipt of 50% of fee and balance due on completion.
Work on your manuscript begins when we have received a deposit equal to half
of the total fee and our Order Acceptance has been sent.
Personal checks must await bank clearing before the finished work is returned
to the client.
First-time customers - we
request prepayment of one-half of the estimated fee, with the balance due
upon completion of our work. If your project is divided into clearly
distinct parts (e.g., chapters or issues), you can usually pay part-by-part,
as each is completed.
Established customers and businesses
- we can invoice you upon
completion of your project or each distinct part of your project. Payment is
due within 5 days of receipt of invoice.
Reduced Rate for Up Front Payment - To encourage full payments
upfront American Proofreading
offers a 5% price discount on all payments
made in full with submission of your document.
American Proofreading
accepts an order with an Order Acceptance message confirming type of service, total word count, completion date, total
fee, receipt of 50% of fee and balance due on completion.
Turn around time begins when the Order Acceptance is sent.
If American Proofreading returns to you a confirmation message
with a longer turn-around time than acceptable, or a price that varies by more
than 20% from your estimate, you may cancel an order within 24 hours of American Proofreading sending
its confirmation. Orders so cancelled will receive a full and complete refund.
Cancellation of orders for other reasons will be accepted if work has not
begun on the text. The client will receive a full refund minus a submission fee
of $25. Orders cannot be cancelled once work has begun.
American Proofreading reserves the right to refuse any order. In such
cases your credit card payment is refunded in full, immediately. Reasons for
refusal include not being able to complete your work in the requested time, and,
rarely, the text submitted is not suitable for the service requested. In either
case, we will communicate with you fully and promptly.
Completion
When the job is complete, we will notify you by phone or email. If you have
paid by credit card, we will ask that you return to our order page and pay the
balance due by clicking on the PayPal button.
If you have paid by check or money order, we will request that you mail us
the remaining balance. Once we have received payment, we will return your
manuscript to you by the same method it was sent or by the method indicated on
the order form.
Unless accompanied by a self-addressed, stamped envelope, all hardcopy
manuscripts will be returned via U.S. Priority Mail, with shipping charges
billed to you.
** Note: All hardcopy and disk submissions should be accompanied by a
self-addressed, stamped envelope and a check, money order, or credit card
payment through Pay Pal for the amount of the first payment (50% of the total
estimated price based on type of service and page number). Please see How to
Format Your Manuscript for submission guidelines. Thank you for your order! **
Please allow us as much time as possible for your project. Some average
timeframes for some of our services are:
Proofreading and Substantive editing
Under
50 pages: approximately three days
50
- 300 pages: approximately 1 week
300
- 700 pages: approximately 2 weeks
larger
jobs: we will call or email you our time
We are flexible,
and can often complete documents on short deadlines. but for our peace of mind
and yours, talk to us. We'll discuss your needs and what's possible for us. And
be assured,
whatever
deadline we agree on, we'll meet or better it.
Rush jobs (jobs requiring a shorter deadline than we usually meet) will be
considered, but American Proofreading
reserves the right to refuse to work on a
rush project if we don’t think that the job can be completed at the highest
level of quality in the specified time. If we accept a rush job, it may
be subject to an additional fee of up to 40% of the project's cost at American Proofreading's discretion. If this additional fee will be assessed,
American Proofreading
will discuss this with you before acceptance of the project.
American Proofreading
is committed to protecting your privacy.
 |
We
never sell or give away names or addresses of our customers. |
|
All
work we do for you is held in strict confidence. We do not disclose the
contents of documents or the identities of our clients. |
|
Your
order is processed by secure server. All personal information you send us
is encrypted and is protected from unauthorized access. |
|
We
will contact you only for questions about your order. |
We are certain you will find our work to
the highest standard, but if you are unhappy for any reason with any of our
work, we will cheerfully offer you a full refund of all fees paid.
We look forward to reading your work!
|
